Terms of Service

1. The service

Single Tab is a suite of software for jewellery manufacturing and wholesale businesses: LeadFlow for sales and lead management (built to work for any business, not only jewellery), JewelPilot for design catalogues, client sharing and orders, CADFlow for tracking CAD jobs, JewelOps for production management, Karigar Khata for karigar metal accounting, JewelVault for inventory, quality and asset control, JewelCore as the ERP tying purchasing, planning, costing and dispatch together, JewelBooks for accounting and GST, and JewelPeople for HR, attendance and payroll. SilverFlow, for silver wholesale, is offered separately from this core suite. We may improve, change or remove features, or add new apps to the suite, over time.

2. Your account

• You must give accurate details and keep your login secure. You are responsible for everything done under your account.
• The person who creates the account is its owner and can add and remove team members, choose which apps are active, and pick the plan.
• Each business's data is kept separate from every other business using Single Tab.

3. Your content

You own the designs, photos, client and karigar details, CAD files, metal ledgers, stock records and orders you put into any Single Tab app ("your content"). You give us permission to store and process it only to run the service for you, including sending designs to the clients you choose. You promise you have the right to upload it.

4. AI features

Some features, across different apps in the suite, send a photo or a question to an AI provider to read details or answer questions, for example AI visiting-card capture in LeadFlow or design-photo reading in JewelPilot. AI can make mistakes; please check what it fills in. Designer or karigar uploads are only read by AI after you approve them.

5. Plans, trial and payment

• Accounts are set up by us after a demo. A demo account lasts for the period we agree with you; when it ends, contact us to keep using the service, and your data is kept so you can pick up where you left off.
• Paid plans renew monthly until cancelled. Prices exclude taxes. Payments are processed by our payment provider; we don't store card numbers.
• If a payment fails we'll give you a short period to fix it before the account is paused.
• You can cancel any time; you keep access to the end of the period you've paid for. [Refund policy: describe here.]

6. Acceptable use

Don't misuse the service: no illegal content, no attempts to break into other accounts or our systems, no sending spam, and no uploading malware. We may suspend an account that breaks these terms or puts others at risk.

7. Your data when you leave

You can download a copy of your data at any time from Billing. If you delete your account, we delete your data (except what we must keep by law, and backups, which expire on their normal schedule).

8. Availability and support

We work to keep the service running but can't promise it will always be available or error-free. Support: [support email].

9. Liability

To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability for any claim is limited to what you paid us in the 12 months before it. Nothing here limits liability that can't be limited by law.

10. Changes, governing law

We may update these terms and will tell you about important changes. These terms are governed by the laws of [country/state], and disputes go to the courts of [city].